Question 1

How do I create a new account on Naghabi?

Accepted Answer

Opening a new account on Naghabi is quick and easy. On the registration page, and enter your name, email or mobile number, and a strong password. Verify with an OTP and you're all set — your account is ready. The whole process takes just 2 minutes, and registration is completely free.

Question 2

I Can't Log In — What Should I Do?

Accepted Answer

Common reasons for login issues include an incorrect password, Caps Lock being on, or a wrong email address. First, double-check that all your details are entered correctly. If you've forgotten your password, On the login page, Use the "Forgot Password?" link. If you're still having trouble, contact our support team directly.

Question 3

Is account verification mandatory?

Accepted Answer

Yes, for security and legal compliance, KYC verification must be completed before making a withdrawal. Simply upload a photo of your national ID or passport to complete the process. Approval is usually granted within 24 hours. You can still place bets without verification, but withdrawals won't be available until it's done.

Question 4

Can a person have more than one account?

Accepted Answer

No. Under Naghabi's policy, each person may only hold one account. If multiple accounts are detected, all of them may be closed and balances may be forfeited. If you're having trouble accessing an existing account, please contact support.

Question 5

How do I close or delete my account?

Accepted Answer

To close your account, email support@naghabi.app or let us know via live chat. Make sure to withdraw any remaining balance before closing. Responsible Gaming You'll also find a self-exclusion option on the page.

Question 6

What payment methods are available on Naghabi?

Accepted Answer

Naghabi currently supports the following payment methods: Mobile Banking: Mobile Pay, Nagad, Rocket, Upay Bank Transfer: Direct Bank Transfer Crypto: USDT (TRC20/ERC20) All methods support both deposits and withdrawals.

Question 7

What are the minimum deposit and withdrawal amounts?

Accepted Answer

Minimum deposit: ৳500 (Mobile Banking), ৳1,000 (Bank Transfer). Minimum withdrawal: ৳1,000 (Mobile Banking), ৳2,000 (Bank Transfer). The maximum amount depends on your account verification level.

Question 8

How long does a withdrawal take to process?

Accepted Answer

For Mobile Pay, Nagad, and Rocket, it usually takes 15 minutes to 2 hours Withdrawals are processed within this window. Bank transfers may take 1–3 business days. VIP members receive priority processing. Requests submitted between 11 PM and 7 AM will be processed the following morning.

Question 9

Are there any charges for deposits or withdrawals?

Accepted Answer

Naghabi does not charge any deposit or withdrawal fees. However, your payment provider (Mobile Pay, Nagad, or your bank) may apply their own transaction charges in accordance with their own policies.

Question 10

My deposited funds aren't showing in my account — what should I do?

Accepted Answer

Deposits typically reflect in your account within 5–10 minutes. If there's a delay, contact us at support@naghabi.app or via live chat with a screenshot of your payment. Keep your transaction ID/reference number handy — it helps us resolve issues faster.

Question 11

How do I claim the welcome bonus?

Accepted Answer

Registration Once you've registered, your first deposit will automatically trigger a 100% welcome bonus added to your account. So if you deposit ৳1,000, you'll have ৳2,000 to play with. Full bonus terms On the Bonus page View.

Question 12

What is the wagering requirement for bonuses?

Accepted Answer

To withdraw a bonus, you need to place a certain amount in bets — this is the wagering requirement. For example, a ৳1,000 bonus with a 30x wagering requirement means you need to bet ৳30,000 in total. Terms vary for each bonus — for details On the Bonus page View.

Question 13

How do loyalty points work?

Accepted Answer

You earn loyalty points on every bet you place. Once you accumulate enough points, you can convert them to cash or redeem them for special rewards. Moving up to higher VIP tiers increases your points earning rate. On the rewards page, Learn more.

Question 14

Can free bets be withdrawn directly?

Accepted Answer

No, free bets cannot be withdrawn directly. When you win using a free bet, the winnings are added to your account as cash, which you can then withdraw (subject to wagering requirements). Each free bet has an expiry date — unused bets will be cancelled once they expire.

Question 15

Which sports can I bet on at Naghabi?

Accepted Answer

Naghabi offers 10,000+ betting markets across cricket, football, tennis, basketball, kabaddi, hockey, and more. Live Betting, pre-match betting, and Virtual Sports are all available. On the Betting page View all markets.

Question 16

What happens to my bet if a match is cancelled?

Accepted Answer

If a match or event is cancelled or postponed, the stake for that bet will be refunded to your account. For parlay bets with multiple selections, the cancelled event is treated as a "draw" and the remaining selections stay active.

Question 17

How does live betting work?

Accepted Answer

Live betting lets you place bets in real time while a match is in progress. Odds change every moment and new markets are added as the game unfolds. Log In Click on any live match to place your bet instantly. A fast internet connection will give you the best experience.

Question 18

Who are high rollers and what benefits do they get?

Accepted Answer

High rollers are players who place large bets. At Naghabi, high rollers enjoy higher betting limits, exclusive bonuses, a dedicated account manager, and priority withdrawals. On the High Roller page, Learn more.

Question 19

Is Naghabi fully safe and licensed?

Accepted Answer

Yes, Naghabi is a licensed online gaming platform. Our site uses SSL encryption to keep your personal information and financial transactions fully secure. We Privacy Policy We strictly adhere to them.

Question 20

How Do I Enable Two-Factor Authentication (2FA)?

Accepted Answer

Go to Account Settings and click the "Security" tab. You'll find the 2FA option there. Choose either Google Authenticator or SMS verification. Once 2FA is enabled, you'll need to enter an additional code each time you log in, keeping your account significantly more secure.

Question 21

What should I do if I notice suspicious activity?

Accepted Answer

If you suspect someone has accessed your account without permission, change your password immediately and notify us at support@naghabi.app. We will investigate your account right away and, if necessary, temporarily lock it. Never share your password with anyone.

Question 22

Does Naghabi share my personal information with third parties?

Accepted Answer

No. Naghabi never sells your personal information or shares it without your consent. Data may only be used where necessary for payment processing or legal compliance. For more details, see our Privacy Policy Read more.

Question 23

How do I contact Naghabi support?

Accepted Answer

You can reach us in three ways: Live chat: Click the chat button at the bottom right of the website — the fastest way to reach us Email: support@naghabi.app — for detailed queries FAQ: This page has answers to common questions Our English-speaking support team is available 24/7.

Question 24

How do I file a complaint?

Accepted Answer

Start by contacting our support team via live chat or email. We respond within 24 hours. If the issue isn't resolved, it will be escalated to our complaints department. Every complaint receives a tracking number so you can follow up on its status.

Question 25

Where can I get help with responsible gaming?

Accepted Answer

Naghabi is committed to responsible gaming. On the Responsible Gaming page You can set deposit limits, take a betting break, or opt for self-exclusion. If you're struggling with gambling addiction, reach out to our support team — we're here to help.

Naghabi FAQ — Answers to All Your Questions

Top Questions

Still have questions?

Join Naghabi — Bangladesh's Premier Betting Experience